Can TQM in Public Education Survive Without Co-Production?

Copyright: 1994, ASQC Author: Chappell, Robert T. Organization: Rappahannock County Public Schools, Sperryville, VA Subject: Education,Implementation,Partnerships,Total Quality Management (TQM); Series: Quality Progress, Vol. 27, No.

7, July 1994, pp. 41-44 Abstract: Educators, parents, and students should share responsibility for quality in education. To implement this concept of co-production in education, the schools should provide a TQM (total quality management) environment.

More than 100 school districts in the United States have introduced TQM. However, the TQM implementations have a great deal of variation, and dramatic results have yet to appear. There are five steps to introducing the co-production model for TQM in schools.

First, have support and leadership from the school district administrator. Second, create a mission statement or policy. Third, train all school employees in TQM.

Involve parents and students in the training, too. Fourth, establish a quality coordinating ... more.

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