Yahoo's advice is to change your password, but there are several more security settings to change than just your password. This Help page has more information, stated clearly, with several links to clarify the steps. http://help.yahoo.com/kb/index?page=cont... 1.
FIRST, check that the alternate e-mail address/mobile phone number is still yours, under Options, Mail Options, Account Information, but then change it! (so the hacker will not be notified of the change). Check the 'Reply To:' address as well.
Then change both your password AND your secret questions and answers. Make the password a long, strong one with mixed characters! Length = Strength for passwords!
Start with a sentence and make substitutions with numbers, symbols and punctuation. Go to "Update password-reset info" to change your Secret Questions and Answers. Make sure they are unchangeable, unique, and easy for you to remember.
Changing your password also deletes the cookie which apparently inserts that sly trojan address grabber ... If you used this password for other accounts, change them too - make every one different. Make the password much longer than 8 characters, with mixed symbols. Usually, this is all you need to do, although mail will still be sent in the name of the old account for a short while ... For a Yahoo account, you can change your password at https://edit.yahoo.com/config/change_pw.
If you can no longer access your account, you can get a new password at https://edit.yahoo.com/forgotroot/. If you still can’t access your account after going through the “Forgot Your Password” process, you may contact the Customer Care team for assistance. Click Help on the mail page, then Customer Care, then Live Chat - it make take a while, but a human answers!
(If the page loads slowly, refresh it, or click the F5 key.) You will be asked several questions to verify that you are the owner of the account ... This is the direct link: http://help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact&pir=OHB4REJibUkt6bK7vVNrbDnlB5cGQPDyItkol.kkunQv0daledh2WTkb.tMreHIbu05slswgGlHy07fw475n. For Gmail, on the email sign-in page, click "Can't Access Account?". Then, on the help page, select My Account Has Been Compromised.
Follow the instructions from there. http://email.about.com/od/gmailtips/qt/Change_Your_Gmail_Password.htm For Hotmail users, go to https://security.live.com/acsr.aspx (The direct phone support lines are VERY busy!) 2. *** If spam mail was sent to any of your contacts, apologize, and notify all your contacts NOT to open short e-mails, especially those with no subject, and definitely not to click any links.
Warn them to change their passwords and scan for malware too, just in case. Set up an alternate 'alias' account to use instead. This allows you to use a different address for sending, but still keep all saved mails and contacts and the first address active too for incoming mail.
Your friends can trust this new address! There is a choice of address in an arrow in the From: box. Also add a signature to your mail so your friends will be sure the mail is really from you ... http://edit.yahoo..com/config/list_alias (alternate address) 3.
Whether or not you use Internet Explorer 8 or 9 as your browser, it must be updated too (Windows updates). Yahoo Messenger 10 or 11 will not work properly without updated Flash and Java programs also installed. Delete the old Java program via the Control Panel before installing the updated version.
Flash will install on top of the old version without difficulty. http://get.adobe.com/flashplayer/ (for Messenger 10+, on IE 8+) http://java.com/en/download/index.jsp (for Messenger 10+, on IE 8+).
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