My HP Officejet 6500 E709n won't print black ink. Help?

Even though you're printing a black & white document, many times printers will use a process called "processed black" where it mixes the colors (Magenta, Cyan & Yellow) to produce a black color instead of using the black ink itself. When this is done, if a color like magenta is not working correctly, it will produce a green color instead of black (mixing only cyan and yellow). So it sounds like your Magenta ink is not working correctly.

You'd have to change your printer's driver settings to Black & White only instead of color to avoid this or replace your color ink cartridge.

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