What if the item(s) drop shipped to my customer arrived damaged/defective?

As far as your customers are concerned, you are the person or company from which they made their purchase. They had enough confidence in you to make their purchase and expect you to resolve their concerns accordingly. Be sure to reply to their emails or correspondence in a timely manner (within 24 hours) and insure them their concerns are going to be addressed and resolved.

Our goal is to be certain that your customers are completely satisfied. Although in business we can't please 100% of our customers, 100% of the time, we will work diligently to resolve any matters concerning an unsatisfied customer. You should never instruct your customer to return a defective or damaged item.

We may send the replacement without requiring the return of the defective or damaged item. The most cost effective resolution will be made through the claims process. In order to initiate a claim, log in and click on Orders under My account.

Find the order number you wish to create a claim on and click the ... more.

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