Does the iWise CMDB manage information for both hardware and software? Can you use the CMDB to collect data automatically on a pre-defined basis?

Yes. IWise provides an interface to automatic discovery tools, such as Microsoft SMS. The iWise SMS interface can be used to quickly load initial and subsequent CMDB inventory-discovered data.

Out of the box, iWise provides Monitor Agents that automatically add or update hardware and software products and components stored in the iWise CMDB from auto-discovery data. To create or update iWise objects such as product or component CIs, iWise uses its XML interface (the "iWise XML Server"). Other tools and utilities are available when communicating with legacy systems that do not offer XML interface capabilities.

The auto-discovery feature in iWise applications will automatically combine the CI-discovered information along with other data contained in the iWise CMDB, such as contact information, properties, and SLA information. More.

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