Laptop Idling on Black Screen with blinking white line? HELP PLEASE.?

Hi Abby This issue could be related to hardware or software. I would suggest that you first test the hardware by running the diagnostics. Check the link below for steps to initiate the tests: http://dell.to/RO1v0p If the hardware diagnostics pass, then it is a software issue that should be easy to fix.

In that case, you may try to start the system in Safe Mode. The steps are: 1. Restart the system and press F8 at Dell logo (you need to hit the F8 key while the Dell logo is still up on the screen) to enter the Advanced Boot Options menu.

2. Choose 'Safe Mode' and press enter. 3.

Log in using a administrator account. If the system is able to boot in Safe Mode, you may take it back to a date when it was working fine by performing a System Restore. Check the following link for steps: http://dell.to/Qnh9Rx Note: System Restore will not cause loss of data.

However, any applications installed after the date to which the system is being restored would be uninstalled. If you are not able to get to the Safe Mode, you may perform a Start Up Repair using the Windows disc by following the steps on this link: http://bit.ly/bawgJn.

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