What would you do if you got an angry guest on the line and another angry guest on the front desk? Who would you deal with first and how?

Yes. In the years when I lived in Italy I could speak Italian, but usually thought in English especially when doing math in my head.

I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.