Basically TQM is a management concept that was introduced by W. Edwards Deming. The purpose is to reduce errors produced during a manufacturing or service process while increasing customer satisfaction.
Other aspects involve creating a streamline supply chain management, modernize equipment and ensure workers have the highest level of training. All these aspects must be evaluated before the concept of TQM can be initiated in your organization. You did not indicate in your question the level of quality control in your organization so I will start with the basic steps to implement TQM.
First and foremost you need to look at the training your organization has provided to each individual employee. Without the necessary training efforts to implement TQM will have difficulty. If employees are not well-trained in their job function trying to implement TQM as an avenue of the function will have problems.
Training must be in place for employees to completely understand the process with which ... more.
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