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Every place of business has its way of doing things that needs to be maintained or any excepts become gaping wholes in their bottom line that end any ability to give consideration to anyone. If you find a business that doesn't follow its own rules for service then you have something you can bring before government and local authorities.
Your premise is flawed: restaurants are not, by nature, sincere or insincere. Don't expect them to behave sincerely and you won't be disappointed. They are in business to make money, not to exhibit sincerity or insincerity.
When people start internalizing the business decisions of for-profit companies, only frustration can result.
Protest in front of the restaurant. Publish a book on these restaurants...boycot.
I cant really gove you an answer,but what I can give you is a way to a solution, that is you have to find the anglde that you relate to or peaks your interest. A good paper is one that people get drawn into because it reaches them ln some way.As for me WW11 to me, I think of the holocaust and the effect it had on the survivors, their families and those who stood by and did nothing until it was too late.